Log Case on Salesforce Support - (Standard & Premium support)

How to Log Case on Salesforce Support

Post Winter '16 release, Salesforce change Help and Training portal to a new view and new experiance: Some new functionality added or improvement in the help&Training portal:
1. Mobile Support: Now Help&Training can be open on browser of Tablet and Mobile Phone(Android/iOS)
2. New Success Hub: Dashboard, Open and Closed Cases, Training, and Contact Us.

3. Help Finder: Step by Step guided experience with answers at every corner, this is good for user to have self-service.
4. Auto complete Search: based on multiple sources, portal will auto complete and recommend question you may ask.

Please follow below steps to log a new case on Salesforce Support

Note: Not for Developer account only for Standard and Premium Customer

1.  Click Help & Training link at top right in Salesforce.com 

In Classic                        
In Lightning                          



2. Click on Contact Contact Support (Left bottom end "Create a Case") 

   

  

3. Select Topic

Note: Salesforce Support categories the support in topic so select relevant topic
         On Mouse hover over topic sample category pop up

4. Select Category

5. Select  Question
If your relevant question solution not found click bottom Log a new Case




 6. Click on bottom left end Log a Case

Provide you details and submit case.