Saturday 10 December 2016

Log Case on Salesforce Support - (Standard & Premium support)

How to Log Case on Salesforce Support


Post Winter '16 release, Salesforce change Help and Training portal to a new view and new experiance: Some new functionality added or improvement in the help&Training portal:
1. 
Mobile Support: Now Help&Training can be open on browser of Tablet and Mobile Phone(Android/iOS)

2. New Success Hub: Dashboard, Open and Closed Cases, Training, and Contact Us.


3. Help Finder: Step by Step guided experience with answers at every corner, this is good for user to have self-service.
4. 
Auto complete Search
: based on multiple sources, portal will auto complete and recommend question you may ask.


Please follow below steps to log a new case on Salesforce Support

Note: Not for Developer account only for Standard and Premium Customer
1.  Click Help & Training link at top right in Salesforce.com 

In Classic                        

In Lightning
                         




2. Click on Contact Contact Support (Left bottom end "Create a Case") 

   
  















3. Select Topic

Note: Salesforce Support categories the support in topic so select relevant topic
         On Mouse hover over topic sample category pop up




4. Select Category





5. Select  Question
If your relevant question solution not found click bottom Log a new Case




 6. Click on bottom left end Log a Case


Provide you details and submit case.


 

Friday 18 November 2016

SFDC Interview Questions (Capgemini, Accenture, Deloitte,TCS..)

Salesforce Interview Questions 

In this Salesforce  Interview Questions Post i cover on various Salesforce interview questions asked in top MNC companies (Capgemini, Accenture, Deloitte,HP, CTS, TCS, Citrix,  iGate,  L&T, KPIT, American Express, FIS, CEB, NCR Crop etc)

Capgemini f2f Interview Questions 
1)Briefly explain about yourself?
2)What is salesforce architecture?
3)What all the services provided in cloud computing?
4)what all the services that salesforce supports?
5)what is the difference between profiles and roles?
6)what are web services? why we need to go for them? What is WSDL? What is SOAP?
 7) Here you attended capgemini written test. If you got selected here you will be sent to technical round..if you got selected in technical round then you will be sent to HP for client interview, because HP is client to capgemini. If you got selected finally.Then you will be put into work.  This is the scenario. which process do you apply here either "WORKFLOWS" or "APPROVALS".(I said approvals,i don't know whether it's correct or not).
8)How can you say that it's "APPROVAL"? (i said first we need to be approved in first round then only we will be sent to the next).
9) How you will make a class available to others for extension? (Inheritance concept)
10) In the process of creating a new record, how you will check, whether user has entered email or not in the email field of Account object?
11)How you will write a java script function that display an alert on the screen?
12)What is the value of "renderas" attribute to display o/p in the form of Excel Sheet?

13)How you will get the java script function into Visual-force page?
14)Can we create a dashboard using Visual-force page? and what all the components we use here?
15)What are web tabs?
16)How you will add an attachment from VF page? tell me the component names to achieve this functionality?
17)Security(OWD, Sharing Rules,Manual Sharing).
18)Rate yourself in salesforce?
19)what is your current package?
20)How much you are expecting?
21)You will be given pen and paper, they will ask you to write some simple code.

Accenture Interview Questions

1)      What is Dynamic Approval process?

2)      Flow of execution in validations, triggers & workflows?
Ans: all before triggers, Validations, Workflows, All after triggers.
3)      Assignment process & validations.
4)      Difference between Trigger.new & Trigger.old?
5)      Trigger events? & context variables?
6)      Batch Apex?
7)      Will one workflow effects another workflow?
8)      Syntax for upsert & undelete trigger & Purpose undelete?
9)      Case management?
10)   If we want to upload data through DataLoader, what the changes to be done?

Deloitte F2F Interview Question

1. We have 3 objects Account, Contact, Opportunity.   In a VF page, we need to display the names of contact & Opportunity which are related to Account.
2. One object (s1) & 3 tasks (t1, t2, t3) are there. Each task performing discount related stuff.   Write a trigger that should calculate the sum of 3 tasks.  And if any task is modified than trigger should fire automatically & perform the same.
Ans: List<Task> listof tasks = [select id, name from Task where whatId=Trigger.new];
3. How can you convert a lead?
4. What is your Role in your project?
5. Explain 2 VF pages developed by you?
6. How will you deploy? Have you ever involved in deployment?
7. How will you test your code through Sandbox?
8. What is the custom settings ?
9. Difference between SOSL and SOQL in Salesforce ?
10. Custom settings?
11. What is Sales cloud & Service cloud?
12.  can a Checkbox as controlling field?
13. Sharing Rules?
14. SOQL & SOSL? Diff between SOQL & SOSL?
15. Difference b/w External ID & Unique ID?
16. What is System.RunAs ()?
17. Explain  Test.setPage ()?
18. Why Governor Limits are introduced in Salesforce.com?

TCS F2F interview
1. About project?
2. What are standard objects used in your project?
3. Call outs?
4. Governor Limits?
5. Relationships
6. Different types of field types?
7. Data Migration?
8. Roll-up summary?
9.  What is the difference between sales cloud & service cloud?

FIS,  Salesforce, KPIT, AON, Xerox Interview Questions
  1. Name three Governor Limits.
  2. When do you use a before vs. after trigger?
  3. What’s the maximum batch size in a single trigger execution?
  4. What are the differences between 15 and 18 digit record IDs?
  5. Provide an example of when a Custom Setting would be used during development.
  6. When should you build solutions declaratively instead of with code?
  7. Give an example of a standard object that’s also junction object.
  8. Describe a use case when you’d control permissions through each of the following:
    – Profiles
    – Roles
    – Permission Sets
    – Sharing Rules
  9. When should an org consider using Record Types?
  10. What are some use cases for using the Schema class?
  11. A trigger is running multiple times during a single save event in an org. How can this be prevented?
  12. Why is it necessary for most sales teams to use both Leads and Contacts?
  13. What is the System.assert method and when is it commonly used?
  14. What are the differences between SOQL and SOSL?
  15. Order the following events after a record is saved:
    – Validation rules are run
    – Workflows are executed
    – “Before” triggers are executed
    – “After” triggers are executed
  16. What is Trigger.old and when do you normally use it?
  17. When should you use a lookup instead of a master-detail relationship?
  18. What are the advantages of using Batch Apex instead of a trigger?
  19. What are the pros and cons when using a Workflow Rule Field Update vs. a Formula Field?
  20. What are the differences between a Map and a List?
  21. What are the advantages of using Batch Apex instead of a trigger?
  22. Describe a use case for Static Resources.
  23. Provide an example of when a Matrix report would be used. How about a Joined report?
  24. A group of users must be prevented from updating a custom field. What’s the most secure method of preventing this?
  25. When would you use the @future annotation?
  26. List three different tools that can be used when deploying code.
  27. When should an Extension be used instead of a Custom Controller?
  28. What are the advantages of using External Id fields?
  29. What are the uses of the <apex:actionFunction> tag?
  30. What are the differences between static and non-static variables in Apex?
  31. What are some best practices when writing test classes?
  32. What does the View State represent in a Visualforce page?
  33. What are three new features in the most recent Salesforce release?
  34. Describe the benefits of the “One Trigger per Object” design pattern.
  35. Write a SOQL query that counts the number of active Contacts for each Account in a set.
  36. Declaratively create logic in your org that prevents two Opportunities from being created on a single Account in a single day.
  37. Declaratively create logic in your org that prevents closed Opportunities from being updated by a non System Administrator profile.
American Express F2F Interview Questions
1)       Trigger should perform based on user requirement?
It should Trigger when user want to trigger & shouldn’t when trigger don’t want?
2)       What are default methods for Batch Apex?
Ans: start(), execute() and finish()
3)       Analytical snapshot?
4)       Types of Triggers?
5)       Other than Data Loader any other way to import Bulk Data?
6)       Explain any scenario occurred you to work beyond Governor Limits?7)       How u will do Mass Insert through trigger?
8)       If I want to Insert, Update any record into ‘Account’. What trigger I have to use?

Salesforce Gladiators add you interview questions to help & grow others job seekers 

Comment below .....

Wednesday 16 November 2016

Salesforce App Cloud: Heroku Enterprise Overview


Engage your customers with apps built on Heroku.

Delight customers with beautiful and engaging apps. Create rich experiences that transform your customer relationships like never before. And connect it all to your employee apps.
There are few industries and few parts of our everyday life that have not been touched -- if not transformed -- by apps. Who could have imagined that the business model for the most mundane of our daily activities, from shopping to hailing a taxi, would be completely upended in a matter of months.
This has rightfully created a new urgency for organizations of all kinds and sizes -- and particularly the tech leadership within them -- to also become adept at creating these kinds of new Internet consumer experiences.
As the need for apps has increased, so have the requirements for building and running them. An Internet scale-level of sophistication and performance -- combined with enterprise requirements for trust and control -- are now necessary for these apps to truly make an impact. 
Salesforce’s mission is about empowering innovation inside of companies and Heroku is a key part of how we enable that. From day one our focus has been on delivering innovative tools so developers can put their energy into building great apps. We were born in the same era as the top consumer Internet companies and have been supporting them from the beginning through billions of requests a day.
There has since been a diffusion of technology and these amazing web experiences are also now relevant to the enterprise. With this in mind, we are democratizing the needed technologies so that every company can be a great customer app company, not just the Facebooks, Googles, and Pinterests of the world.


This product represents the fusion of all of our most innovative and complex learning around trust, deployment, connecting data, identity, and collaboration.

Note: Salesforce Acquisition of Heroku on December 2010

Heroku - the best way to build apps with open languages

With Heroku you can deploy, run and manage apps written in open languages like Ruby, Java, PHP and more. You can deploy your code via git and we’ll automatically build and run the application with our container based platform so you can focus on building engaging experiences for your users. In addition, Heroku Enterprise adds collaboration functionality, additional control features, and enterprise grade support.

Learn more about Heroku
https://en.wikipedia.org/wiki/Heroku

https://www.heroku.com/enterprise

https://www.salesforce.com/products/platform/products/heroku/


Heroku Enterprise is the Platform as a Service to deploy, run, and scale apps with the technologies of the consumer Internet.

Salesforce App Cloud: Heroku Enterprise Overview Demo 




More

Trailhead

Module ::

WEBINARS

Cloud Apps with the Trust and Control of On-Premise

Create new opportunities for app engagement while maintaining enterprise control. Learn how fintech start-up Moneytree leverages Heroku Private Spaces.

Heroku Private Spaces in Action

Walk through new architectures that are now possible for enterprise apps in this technical demo of Heroku Private Spaces.

App Development with Heroku Enterprise

Deliver a superior customer experience while integrating Salesforce Clouds with Heroku Enterprise. Align Technology shares their experience.

How Macy’s Does Mobile on Heroku

Learn best practices for building highly engaging, scalable m-commerce apps from one of the world’s most iconic retailers.

Create More Value from Salesforce Data

Discover how Forever Living gain real-time insights from 100+ million records across 150+ countries with Heroku Enterprise.

WHITEPAPERS

The Innovation Labs Model: Unlock Your Inner Startup

Learn the building blocks needed to establish an innovation lab that can deliver groundbreaking new apps for your enterprise.

Gartner’s 2015 Magic Quadrant Enterprise PaaS Report

For the second year in a row, Salesforce and Heroku are recognized in the Leader Quadrant for enterprise PaaS vendors.

The Enterprise Recipe for Becoming an Apps Company

Transform your enterprise into an apps company and start building engaging, modern digital experiences for your customers.

Monday 14 November 2016

Salesforce Schedule Multiple Reports at same Time

Salesforce Tips and Tricks Schedule Multiple Reports at same Time

Schedule multiple reports to run at the same time. For example, I need to run 6 reports at the same time/day 
Here is a link that outlines the limits of each Salesforce Edition. Under Analytics, you'll find that Unlimited Edition is required for 2 reports in an hour:

 http://na1.salesforce.com/help/pdfs/en/salesforce_app_limits_cheatsheet.pdf

Many companies schedule their reports during the overnight hours when business is closed/slow to be able to make use of consecutive hours

As per my Salesforce knowledge there are  two way to schedule reports, first is scheduling reports one by one using the time slots provided (which is a standard feature) and alternate 
Tips & Tricks way that we came across to schedule multiple reports in different tab at same time (though this is not a standard practice).



Saturday 12 November 2016

Salesforce Marketing Cloud

              Salesforce Marketing Cloud

According to WikipediaSalesforce Marketing Cloud (formerly known as ExactTarget) is a provider of digital marketing automation and analytics software and services. It was founded in 2000 under the name ExactTarget. The company filed for an IPO in 2007, but then withdrew its filing two years later and raised $145 million in funding. It acquired CoTweet, Pardot, iGoDigital and Keymail Marketing. In 2012, it raised $161.5 million in an initial public offering, before being acquired by Salesforce for $2.5 billion in 2013. ExactTarget was renamed to Salesforce Marketing Cloud in 2014 after the acquisition by Salesforce.

According to Salesforce - Marketing Cloud
Its Salesforce's
 customers on a 1-to-1 journey with there brand OR Digital marketing platform for 1:1 customer journeys.

What is Marketing Cloud?

It’s the question most common comes in people’s minds, but don’t worry, let me try to help!

Marketing Cloud is a collection of products that helps you reach your customers at the right time, with the right message, and in the right way. It helps you connect with your customers via email, text message, push notification, dynamic web and landing pages, Facebook, Twitter, LinkedIn, Instagram…whew! That’s right, it’s about way more than just email.


But before i get into a detailed of Marketing Cloud, let’s divide it into its three major components: studios, builders, and Marketing Cloud Connect. To get started, here’s a list of all the products that make up Marketing Cloud—check out Marketing Cloud Studios and Builders for a deep dive on all the studios and builders.

Salesforce Marketing Cloud is the platform for personalized customer journeys — in every channel i.e. Studio

Marketing Cloud helps brands build and manage personalised customer journeys via Platform i.e. Builder


But what does Marketing Cloud actually do? Simply put—Marketing Cloud helps you manage your marketing campaigns, or as we call them, customer journeys.
With Marketing Cloud, you can do things like:
  • Connect to your customer where they live (e.g., email, mobile, web).
  • Offer tailored recommendations, reminders, and discounts.
  • Provide customer service in real time.
  • Listen to what they have to say on social media and respond to their needs.
Digital marketing is more than just pushing content to your customers, it’s about responding to their needs, at the right time, one customer at a time.
Marketing Cloud Overview video.



For more learning the Marketing Cloud for powerful suite of products and start building your digital marketing strategy try Trailhead Marketing Cloud